Job Description:

IT Helpdesk Trainee must look after the IT-related issues that may exist in any part of UBL network; this network includes all the branches, sites and departments. In addition to this, IT Helpdesk Trainee must also provide technical support to the issues that are specifically related to banking/business applications that are currently running in UBL.

The core responsibility of IT Helpdesk Trainee is to deal with complaints, received from any UBL staff via either phone call or email; IT Helpdesk Trainee must be able to judge if the complaint relates, directly or indirectly, to IT or not; in first case, the complaint must be logged and assigned to the concerned IT service department through specialized software, otherwise, the complainer must be informed accordingly. IT Helpdesk Trainee must follow-up with the service departments for closure of logged (open) complaints in order to avoid TAT burst, say SLA breach, of agreed resolution timings. In addition to this, IT Helpdesk trainee must also able to carry out tasks as a Technical Support person who will be providing 2nd level support to the applications, running in UBL.

To Apply:

UBL Head Office, Mezzanine Floor, NJI Building
I.I Chundrigar Road, Karachi, Pakistan.
Fax number: 92-21-9213209