Job Description:

Enhance the branchs business by increasing the number of profitable accounts/relationships and increase revenue & profit.

Along with the Regional Executive, plan, manage and execute a strategy to achieve target financial results and a quality of service superior to competitors which is in line with KMBs service quality benchmarks.

Ensure adherence to KYC and Anti Money Laundering guidelines while initiating and reviewing customer relationships.

Act as mentor to all staff in the Customer Services by answering queries in relation to procedures, policy etc.

Maintain high level of staff morale through support, direction and coaching.

Ensure a high level of customer service.

Ensure compliance to internal policies and procedures.

Achieve an overall favorable audit/compliance rating.

Discuss and set Specific, Measurable, Attainable, and Realistic & Time  based goals for staff working under him and monitor their performance in line with their set objectives.

Discuss and undertake the annual appraisals of all reporting staff.

Retain and grow share of existing customer base to sustain and increase profitable business by:

Retaining profitable existing set customers by consistently meeting or exceeding customer expectations.

Pro-actively developing and maintaining a detailed understanding of customers business and financial service needs.

To Apply:

Kashf Microfinance Bank
jobs_mbf@kashf.org
Human Resources Department
Kashf Microfinance Bank, 387-E
Johar Town, Lahore.