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Job for IN Operational Services Officer at Telenor Islamabad Pakistan

Job Description:

IN Operational Services Officer (Third Party Contractual)

Position Purpose:

IN Operational Services officer will ensure smooth operations of Telenor Pakistan IN network elements. He will act as a touch point for internal and external stake holders for day to day issue resolution related to campaigns, tariffing and price plans.

Area of Interest:     Business Support System
Location:     Islamabad
Degree(s)/Major(s):     B.Sc Engg/MSc/BCS (Communication/EE/Computer)

Experience Required:

1.Experience in a similar position handling IN or VoMS related jobs, preferably with Siemens IN product line and eSG VoMS product line.
2.Knowledge and work experience of UNIX system.
3.Knowledge and work experience of GSM system, call set-up & signalling protocols.

Key Responsibilities:

-Escalation of incidents and issues related to IN/VOMS
-Follow-up on day to day IN/VOMS issues for quick resolution
-Troubleshooting of issues identified in commercial campaigns.
-Testing of new commercial features and campaigns.
-Tariff administration
-Follow-up on MS SLA for issue resolution.
-Interface towards the customer departments to provide them assistance, resolve their issues and educate them on their needs related to IN and VOMS in order to avoid escalations and ambiguities.
-Coordinate with Finance and Revenue Assurance teams for voucher generation and resolution of identified issues and gaps.

Functional Skills/Knowledge Areas:

-Should be able to handle heavy work load effectively and efficiently.
-Ability to work independently with minimum supervision.
-Goal oriented with focus on deliverables
-Well-structured approach in tackling work assignments
-Strong co-operative & interpersonal skills (relationship builder)
-Direct and open communication.

Application Deadline:     07-Jul-2013

At times, organization decisions can affect the hiring speed of the position you applied for. So you need to remain positive and wait patiently for their decision. If  you are shortlisted, the employer will update your application status at, or contact you directly to arrange for an interview. Therefore, check your email regularly and make sure your contact details are up-to-date.

To Apply:

Apply online at :

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