Job Description:
To ensure state of the art Customer Service management across the Customer Service Centre (CSCs) network. Co-ordinate and resolve CSC operational issues and get it resolved through different vendor. Conduct analysis for providing effective and efficient services at CSC. Ensure that regions are fully updated with operational policies to provide quality customer services.
Job Description:
This is a career job as we have made 40% of our last years CSOs permanent on the basis of their performance.
The candidates for CSO are evaluated on the following traits:
- Fluency in Urdu (Compulsory)
- Fluency in English (Desired)
- Clarity of speech, pronunciations
- Spontaneity
- Ability to comprehend different situations
This is a shift based job (9 hour shift)
Salary: 14k basic + a call center incentive can be earned up to a maximum of 6k, per month.
This is an outsourced position.
Contract for 01 year
Job Description:
a) To ensure Smooth & timely closure of books of accounts.
b) Timely submission of review reports, trial & miscellaneous reports required by the management.
c) To ensure compliance with IFRS.
Job Description:
This is a position of a middle man between management and the and the Call Center Officers for flow of information along with high focus towards Call Center Inbound Operations which entails achieving/monitoring daily service targets/KPI?s, team management, situation & pressure handling and high customer satisfaction.
Job Description:
This is a position with core focus towards traffic control and developing efficient schedules for the Call Center by achieving KPIs and maintaining a high accuracy level.
Job Description:
This is a position of a middle man between management and the and the Call Center Officers for flow of information along with high focus towards Call Center Inbound Operations which entails achieving/monitoring daily service targets/KPIs, team management, situation & pressure handling and high customer satisfaction.
Job Description:
This is a position with core focus towards traffic control and developing efficient schedules for the Call Center by achieving KPIs and maintaining a high accuracy level.